Messages: Google Messages’ auto-organising categories have disappeared for some users


Google Messages, which is the default messaging app on Android devices, can automatically make carousels of SMS and RCS chats depending on their categories. This feature for the Messages app was launched by the tech giant in 2022. The feature can categorise messages into different carousels like All, Personal, and Business. Some users have recently reported that these categories have disappeared from their Messages app.
According to a report by 9to5Google, these carousels which appear below the search bar are not showing for some users. In the app’s settings, there is an option called “Message organisation”. Inside this option, users can find the “View messages by category” toggle and the button to select the “Primary category view”.
The report claims that these options have gone for some users. However, the “Auto-delete OTPs after 24 hrs” option was still available for the affected users. We at TOI-GadgetsNow have checked the Messages settings on some devices and these options are still available. This means the issue might not be that widespread.
How is it affecting users
The issue doesn’t seem to be connected to any specific version of Google Messages which some users started reporting in recent weeks. Some affected Pixel devices that encountered the issue were on the beta channel, the report adds.
The report also didn’t explain if there’s a new bug in the app that is affecting the feature the issue or if Google has decided to plan to remove this function due to a lack of usage.

Google introduced this feature in the Messages app in mid-2021 and it reached India in 2022. Initially, the company announced that this feature will “roll out first to English users around the globe.”
This first-party app also allows users to schedule text messages that can be sent later. Users need to remember that the scheduled text feature in Google Messages will work only when the device has an active internet connection. This feature is available on devices running Android 7 or above.


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