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Meta-owned WhatsApp banned a record 45 lakh-plus accounts in India in the month of February. These accounts were banned in compliance with the new IT Rules 2021, the company informed in its India monthly report. The instant messaging platform WhatsApp shares these numbers every month as part of its monthly user safety report required to be submitted under Intermediary Guidelines and Digital Media Ethics Code Rules, 2021. As per the report, between February 1 and February 28, “4,597,400 WhatsApp accounts were banned and 1,298,000 of these accounts were proactively banned, before any reports from users,” WhatsApp said in the monthly compliance report.
Number of complaints received
WhatsApp received another record 2,804 complaint reports in February in the country, and the records “actioned” were 504. ‘Accounts Actioned’ denotes reports where we took remedial action based on the report. Taking action denotes either banning an account or a previously banned account being restored as a result of the complaint.
“This user-safety report contains details of the user complaints received and the corresponding action taken by WhatsApp, as well as WhatsApp’s own preventive actions to combat abuse on our platform,” said a company spokesperson. “We will continue with transparency to our work and include information about our efforts in future reports,” the spokesperson added.
Users can report abuse or harmful content via app as well
Safety related grievances pertain to issues that may be about abuse or harmful behavior on the platform. For such grievances, WhatsApp responds to the user guiding them to report the complaint via in-app reporting. This allows WhatsApp to receive the most recent messages sent to the complainant by the reported user or group, as well as information on the complainant’s recent interactions with the reported user. As per our processes, this is not recorded as an action taken against the grievance report.
Number of complaints received
WhatsApp received another record 2,804 complaint reports in February in the country, and the records “actioned” were 504. ‘Accounts Actioned’ denotes reports where we took remedial action based on the report. Taking action denotes either banning an account or a previously banned account being restored as a result of the complaint.
“This user-safety report contains details of the user complaints received and the corresponding action taken by WhatsApp, as well as WhatsApp’s own preventive actions to combat abuse on our platform,” said a company spokesperson. “We will continue with transparency to our work and include information about our efforts in future reports,” the spokesperson added.
Users can report abuse or harmful content via app as well
Safety related grievances pertain to issues that may be about abuse or harmful behavior on the platform. For such grievances, WhatsApp responds to the user guiding them to report the complaint via in-app reporting. This allows WhatsApp to receive the most recent messages sent to the complainant by the reported user or group, as well as information on the complainant’s recent interactions with the reported user. As per our processes, this is not recorded as an action taken against the grievance report.
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